myservy's technology is more than a platform: it is an architecture designed to transform any service into a structured, programmable and AI-driven digital entity.
Powerfull technology
A CORE architecture composed of three fundamental layers
This is the relational model that represents services as living, adaptable, and customizable entities. It defines how services exist, are configured, related, and executed within the system.
ActionablRelational, hierarchical, and multidimensional representation.e Insights
Intelligent contextual service presentation.
Foundational logic for operational automation.
The DSSM transforms every service into a programmable unit that can scale and adapt to various contexts.
Service Taxonomy Framework
This is the semantic component of the architecture. It defines how services are classified, typed, and parameterized, creating a common and interoperable language.
Multivertical categorization
Transactional typification
Operational nature
The STF forms the foundation for service indexing and enables them to be digitally structured.
Services Interaction Algorithm
The SIA is the cognitive core of myservy: an active intelligence system designed to transform every digital service into an autonomous, contextual, and evolutionary entity. This architecture not only automates but enables services to dynamically adapt, make decisions, and respond in a personalized manner to each interaction.
Active intelligence
Personalization at scale
Cognitive interaction
The SIA allows AI to not only interpret but actively operate the structured services within myservy.
Core Functions
Beyond its cognitive architecture, myservy incorporates functionalities to enable
intelligent, adaptive, and scalable operations.
Service Orchestrator
Logical execution engine that activates intelligent workflows based on events, contextual conditions, or algorithmic signals. It coordinates operational decisions, integrations, and automated responses.
Knowledge Manager
Contextualized document management system, structuring procedures, wikis, and actionable relational elements. It allows knowledge to be consumed by humans and AI engines for support, training, and continuous improvement.Notification Narrative Engine (NNE)
Notification Narrative Engine (NNE)
Multichannel adaptive communications orchestrator. Transforms isolated messages into action narratives, delivering alerts, reminders, or strategic content based on SIA rules and user behavior.
Modules
The myservy modules expand its cognitive architecture towards actionable, composable, and intelligent functions, operating as value layers on top of the structural CORE. Each module activates specific capabilities to scale, automate, and personalize services with operational precision.
Knowledge Engine
Centralizes and structures operational knowledge to enable automation and intelligent assistance.
Compliance as a Service
Compliance engine for continuous verification and monitoring of high-risk individuals and entities (Powered by RiskyID & Dow Jones).
Human Skill Engine
Measures, activates, and enhances key team skills within service processes.
Service eCommerce
Turns complex services into simple, scalable, and customizable sales experiences.
IA Marketing Engine
Activates intelligent campaigns and messages tailored to the context of each user or segment.
IA Collect Engine
Optimizes collection management with contextual logic and automated recovery workflows.
IA Recurring Payments Engine
Manages recurring payments with dynamic rules and automated reconciliation.
Customer Experience Portal
Provides an intelligent hub for customers, integrating tracking and self-service.
With it's modular, scalable, and multidimensional design, myservy allows companies, governments, and organizations to digitize, automate, and manage services across all operational levels.
To learn more about our platform, download the myservy whitepaper.
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